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Refund and Return Policy:
Overview
Due to the health and safety, Mong Up “DO NOT” accept returns, refunds, or exchanges on any orders.
Except they have defected from the manufacturer.
Exchanges only under these circumstances:
- Missing products from the order
- Received damaged items
- Manufacture defects
Defected Items
If you believe you have received damaged or incorrect merchandise, you must contact us at info@mongup.com within 3 days of the date of received and must provide a photo of the defective item.
IMPORTANT*
You must provide your order number, email, and customer’s full name and indicate your problem.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@mongup.com.
Exchanges
We only replace items if they are defective or damaged by the manufacturer.
Shipping Returns
To return your product, you should mail your product to:
Mong Up Nail System
471 W. Lambert Rd Suite #112, Brea, CA 92821
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@mongup.com for questions related to refunds and returns.
